Teamwork Skills for Non-Supervisors

Credits CPEs: 14|CEUs: 1.4

Delivery Method(s): Classroom, Virtual

Who Should Attend

What You Will Learn

• Explore the importance of individual team members, effective teams, and professional customer interactions to the success of any organization.

• Discover your specific style of communication and recognize the communication patterns of others.
   
• Reduce friction and increase your effectiveness by expressing yourself and listening to others in ways that bring out the best in everyone.
   
• Distinguish your strengths, values, and motivations and gain insight into what makes others tick.
   
• Recognize the commonalities and differences of personality styles and begin to explore the connection between communication, work, and relationships.
   
• Recognize and observe interactions that cause conflict and inhibit communication.
   
• Address the tendencies and habits of your own style and the challenges this can present for a team.
   
• Recognize the importance of selecting the right players for your team, making sure they have the skills to do their jobs and the commitment to the overall goal.
   
• Unlock motivation and boost enthusiasm to bring out the best in your team.
   
• Increase cohesiveness by reinforcing the trust and support of one another so that differences may be resolved constructively.
   
• Demonstrate your skills in planning, organizing, motivating, and controlling aspects of the team effort.