Listening and Memory Skills Development
CPEs: 14
|CEUs: 1.4
Classroom, Virtual
Who Should Attend
All Federal civilian and military employees and contractors are eligible to attend.
Course Objectives and Agenda
Course Objectives
- Discover useful and practical techniques to improve listening, memory, and performance.
- Learn what listening really is and why it is important to your on-the-job success and your career.
- Make an assessment of your current listening habits.
- Learn the four primary types of listening and techniques for using each.
- Understand the reasons why we don’t always listen, and learn methods for overcoming listening obstacles.
- Review non-verbal listening techniques.
- Discover how listening and memory are linked.
- Review major misconceptions about memory.
- Learn the best methods for memory development.
- Develop a system to help you remember the most critical information and responsibilities related to your job.
- Explore how you remember information.
- Enhance your memory by choosing the techniques that work best for you.
Course Agenda
Day One
- Understanding How Memory is Created
- Listening Defined
- Listening – Self Assessment
- Listening Related to Memory
- Types of Listening
- The Listening Process
Day Two
- Effective Listening Behaviors
- Memory Assessment
- Memory Aids
- Association and Memory
- Repetition and Memory
Why You Should Attend
Listening and memory skills are very important components of success in most careers. This course will help you improve your work performance by providing practical, real-world techniques to identify your areas of weakness, while strengthening your overall skills. Our instructor will show you the way.