Leadership Development

Decision Making and Problem Solving for Non-Supervisors

CEUs: 1.4
Classroom, Virtual

Who Should Attend

All non-supervisory Federal employees and contractors, including team leaders, analysts, specialists, and administrative staff, who want to develop their decision-making and problem solving skills.

What You Will Learn

  • Discuss how to identify and then define a problem.
  • Ensure that you think and act critically in the workplace.
  • Review the core leadership skills necessary for fact-based decision making.
  • Learn key steps to effective communication and problem solving.
  • Review the fundamentals of positive feedback.
  • Recognize how to deal with uncertainty in the decision-making process.
  • Explore group decision making and problem solving.
  • Learn to empower others and to delegate to others in the decision-making process.
  • Receive a copy of the book Decision Making and Problem Solving Strategies.

Why You Should Attend

This course reviews a number of decision-making challenges and introduces strategies for dealing effectively with uncertainty, while making informed trade-offs.  You will learn to make analytical and fact-based decisions using a systematic process.

You will also practice effective communication techniques, analyze case studies, and review the fundamentals of problem solving and decision making in an interactive session.  

Select a Date and Location
Group Training
Would you like us to bring one of our instructor-led courses to your location or provide instructor-led training virtually? If so, please complete the Group Training Request Form. Group Training Request Form
Fax or Email
Please complete the registration form. Registration Form