Leadership Development
Course Name: Decision Making and Problem Solving for Non-Supervisors
Credits: CEUs: 1.4

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This course is only available for group, on-site training at your location. Please fill out the On-site Request Form located on this page or call 301-749-5600 for more information.

Who Should Attend

All non-supervisory Federal employees and contractors, including team leaders, analysts, specialists, and administrative staff, who want to develop their decision-making and problem solving skills.

What You Will Learn

  • Discuss how to identify and then define a problem.
  • Ensure that you think and act critically in the workplace.
  • Review the core leadership skills necessary for fact-based decision making.
  • Learn key steps to effective communication and problem solving.
  • Review the fundamentals of positive feedback.
  • Recognize how to deal with uncertainty in the decision-making process.
  • Explore group decision making and problem solving.
  • Learn to empower others and to delegate to others in the decision-making process.
  • Receive a copy of the book Decision Making and Problem Solving Strategies.

Why You Should Attend

This course reviews a number of decision-making challenges and introduces strategies for dealing effectively with uncertainty, while making informed trade-offs.  You will learn to make analytical and fact-based decisions using a systematic process.

You will also practice effective communication techniques, analyze case studies, and review the fundamentals of problem solving and decision making in an interactive session.  

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