Decision Making and Problem Solving for Non-Supervisors
Who Should Attend
All non-supervisory Federal employees and contractors, including team leaders, analysts, specialists, and administrative staff, who want to develop their decision-making and problem solving skills.
What You Will Learn
- Discuss how to identify and then define a problem.
- Ensure that you think and act critically in the workplace.
- Review the core leadership skills necessary for fact-based decision making.
- Learn key steps to effective communication and problem solving.
- Review the fundamentals of positive feedback.
- Recognize how to deal with uncertainty in the decision-making process.
- Explore group decision making and problem solving.
- Learn to empower others and to delegate to others in the decision-making process.
- Receive a copy of the book Decision Making and Problem Solving Strategies.
Why You Should Attend
This course reviews a number of decision-making challenges and introduces strategies for dealing effectively with uncertainty, while making informed trade-offs. You will learn to make analytical and fact-based decisions using a systematic process.
You will also practice effective communication techniques, analyze case studies, and review the fundamentals of problem solving and decision making in an interactive session.