Professional Development

Working with Difficult People

CEUs: 0.7
Classroom, Virtual

Who Should Attend

All Federal civilian and military employees and contractors are eligible to attend.

What You Will Learn

  • Review and practice methods for communicating professionally with all types of difficult people.
  • Learn how to be productive, even when working with difficult people.
  • Don’t let difficult people “drag you down” - Learn new solutions for handling old problems.
  • Examine the different types of difficult people and learn your “people preferences.”
  • Don’t burn bridges – handle conflict in a constructive, positive manner.
  • Take our self-assessment and discover what your hot buttons are and how to prevent people from “pushing” them.

Why You Should Attend

Almost every office has “that” difficult person – the one who makes life hard for others in the office. This course will reduce your frustration by helping you understand the various types of difficult people.  You’ll also learn techniques that will help you understand what to do, what to say, and how to say it when dealing with difficult people.

Select a Date and Location
This course is available for group training only - virtual or on-site. Please fill out the Group Training Request Form located on this page or call 301-749-5600 for more information.
Group Training
Would you like us to bring one of our instructor-led courses to your location or provide instructor-led training virtually? If so, please complete the Group Training Request Form. Group Training Request Form
Fax or Email
Please complete the registration form. Registration Form