Professional Development
Course Name: Customer Service Skills for Federal Employees
Credits: NASBA CPEs: 7|CEUs: 0.7
 

Select a Date and Location

Date/TimeLocationPrice 
July 22, 2019
9am-4pm
$425.00 Register
September 9, 2019
9am-4pm
$425.00 Register

Who Should Attend

All Federal civilian and military employees and contractors are eligible to attend.

What You Will Learn

  • Become “Customer-Driven” - Discover proven methods for providing outstanding customer service to your EXTERNAL and INTERNAL customers.
  • Useful and practical suggestions for dealing effectively with difficult situations and people.
  • Confidently work “one-on-one” with all types of customers.
  • How to set priorities and help your customers understand them.
  • Putting People First - Learn basic service principles and develop professional interpersonal communication and telephone skills.

Why You Should Attend

With results-oriented management, it is increasingly important to deliver outstanding customer service.  When you learn how to “put people first,” you will increase your value to your agency, as well as your opportunities for advancement and promotion.

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