Professional Development

Customer Service Skills for Government Employees

CPEs: 7|CEUs: 0.7
Classroom, Virtual

Who Should Attend

All government, civilian, and military employees and contractors are eligible to attend.

What You Will Learn

  • Become “Customer-Driven” - Discover proven methods for providing outstanding customer service to your EXTERNAL and INTERNAL customers.
  • Useful and practical suggestions for dealing effectively with difficult situations and people.
  • Confidently work “one-on-one” with all types of customers.
  • How to set priorities and help your customers understand them.
  • Putting People First - Learn basic service principles and develop professional interpersonal communication and telephone skills.

Why You Should Attend

With results-oriented management, it is increasingly important to deliver outstanding customer service.  When you learn how to “put people first,” you will increase your value to your agency, as well as your opportunities for advancement and promotion.

Select a Date and Location
Sep 17, 2024
9am-4pm ET
Class ID: 10004784
Nov 5, 2024
9am-4pm ET
Class ID: 10004785
Group Training
Would you like us to bring one of our instructor-led courses to your location or provide instructor-led training virtually? If so, please complete the Group Training Request Form. Group Training Request Form
Fax or Email
Please complete the registration form. Registration Form