Supervision and Management
Course Name: Federal Supervision and Management Training
Credits: NASBA CPEs: 14|CEUs: 1.4

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This course is currently available for group, on-site training at your location. Please fill out the On-site Request Form located on this page or call 301-749-5600 for more information.

Who Should Attend

Supervisors and managers who are looking for tools to implement within their organization to bring about employee and individual change, resulting in a high-performance workplace.

This course is designed for:

  • non-supervisors transitioning to supervisory positions
  • participants in supervisory development programs
  • new supervisors who have not completed their required training
  • current supervisors who need to complete required refresher training
  • supervisors interested in or transitioning to manager
  • participants in management development programs
  • managers
  • team leaders
  • anyone else interested in learning more about this topic.   

The materials also help agencies accomplish the delivery of required training for new supervisors, within one year of an employee’s initial appointment to a supervisory position, as well as refresher training to all supervisors and managers at least every three years, as mandated by 5 CFR 412.202.

Course Overview

This course is designed to provide supervisors and managers ways to improve organizational and individual performance by implementing present-day policies and procedures that will result in positive behavior and performance changes. Participants will learn about situational leadership and how to work with different employees' work styles.The course includes practical exercises and solutions for the everyday workplace in such areas as crucial conversations, feedback, performance challenges, conduct issues, coaching, delegating, developing, and many other areas. This course meets many of the basic OPM requirements for supervisors and managers.

Course Topics

  • Understanding situational management
  • Transitioning to a supervisory or management position
  • Crucial conversations
  • Conduct versus performance
  • Supervisor and employee feedback
  • Enhancing employee performance
  • Employee accountability
  • Coaching, delegating, and developing employees
  • Setting performance expectations
  • Building effective groups or teams
  • Common problems facing government supervisors

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