Professional Development Courses
Course Name:
Customer Service Skills for Federal Employees
| Date/Time | Location | Price | |
December 14, 2010
9am-4pm
|
HRI
Oxon Hill, MD
| $390.00 |
Register
|
All Federal civilian and military employees and contractors are eligible to attend.
- Become “Customer-Driven” - Discover proven methods for providing outstanding customer service to your EXTERNAL and INTERNAL customers.
- Useful and practical suggestions for dealing effectively with difficult situations and people.
- Confidently work “one-on-one” with all types of customers.
- How to set priorities and help your customers understand them.
- Putting People First - Learn basic service principles and develop professional interpersonal communication and telephone skills.
With results-oriented management, it is increasingly valuable to deliver outstanding customer service. When you learn how to “put people first,” you will increase your value to your agency, as well as your opportunities for advancement and promotion.
Course includes lunch, continental breakfast, refreshments, certificate, and course materials.