Administrative Courses
Course Name:
Office Administration
| Date/Time | Location | Price | |
May 21 - 22, 2012
9am-4pm
|
HRI
Washington, DC
| $735.00 |
Register
|
June 11 - 12, 2012
9am-4pm
|
HRI
Oxon Hill, MD
| $735.00 |
Register
|
July 5 - 6, 2012
9am-4pm
|
HRI
Washington, DC
| $735.00 |
Register
|
August 15 - 16, 2012
9am-4pm
|
Greenbelt Marriott
Greenbelt, MD
| $735.00 |
Register
|
September 26 - 27, 2012
9am-4pm
|
HRI
Washington, DC
| $735.00 |
Register
|
All Federal administrative, clerical, office professionals, and contractors who want to improve their knowledge and skills in office administration and increase their value to their organizations.
How You Will Benefit
- Review the managerial expectations of the Office Administrator.
- Understand how technology can increase your efficiency and effectiveness.
- Get more accomplished in less time.
- Review fundamental problem solving skills to help you make better and more informed decisions.
- Discuss and practice the kinds of communication skills necessary for you to effectively manage your office.
- Develop and enhance the communication skills that place you on the fast track for promotion.
- Coordinate group efforts for best results.
- Learn project planning skills that will make you the “go to” staff member who your supervisor always trusts to get the job done.
Course Agenda
Day 1
I. Overview
II. The Expectations for Today’s Office Administrator
III. Taking Advantage of the Electronic Revolution
IV. Fundamental Problem Solving Skills
V. Communication Skills
Avoiding Miscommunication
E-mail Communication
The Art of Persuasion
Telephone and Voice-mail tips
VI. Project Planning
Who, What, Why, How, and Why
Managing Conflicting Demands
Day 2
VII. Time Management and Organization
Knowing Your Work Group
Optimizing Your Energy
Getting More Done in Less Time
VIII. Decision Making
IX. Handling Conflict and Teambuilding
Setting the Example
Building a Stronger Team
Overcoming Roadblocks to Success
Strong office administration and management skills are essential to success in today's Federal workforce. Office administrators wear "many hats" and are expected to be able to accomplish many tasks. Our expert will help you improve your overall office administration skills, which will further increase your value to your organization.
Course includes lunch, continental breakfast, certificate, and all course materials.