Special Event
Course Name: 2019 Administrative Professionals Day Training
Credits: CEUs: 0.7

Select a Date and Location

Who Should Attend

All Federal administrative professionals and contractors who would like to network with other Federal administrative professionals, enhance their skills, and advance in their careers.

What You Will Learn

The Manager-Assistant Partnership

  • Recognizing your boss’s management style – and how to adapt to it

  • How to diplomatically and tactfully bring sensitive issues to your boss’s attention

  • Understanding overall objectives and where your responsibilities fit in

  • Stepping up: how to take unnecessary pressure off your boss

  • Keys to demonstrating that you’re ready to do more – and get your boss’s buy-in

Solving Day-to-Day Problems

  • How to recognize a looming crisis – before it actually occurs

  • Simple problem-solving techniques you can apply to any situation

  • The solution-focused approach – how to effectively present ideas to your boss

  • How to say “no” – without feeling guilty!

  • When – and how – to ask for help when you need more resources

Poise & Professionalism

  • Active listening: the most important communication technique you could ever learn

  • Understanding body language – and what you say when you’re not speaking

  • Using verbal and nonverbal cues to command the respect you deserve

  • How to project confidence and professionalism in any situation

  • How to respond professionally to criticism without becoming defensive

People & Personalities

  • Different personality styles and how to work with each

  • How to understand and interpret office dynamics – and make sure they aren’t affecting you

  • Proven strategies for dealing with toxic and exhausting people

  • Techniques for building strong working relationships across departments and throughout the organization

  • They’re not your boss, but … how to work with co-workers who think they have authority over you

Career Advancement

  • Open new doors – Learn three keys for success and upward mobility 

  • Plan your next step

  • Answer interview questions effectively - with confidence and composure

Why You Should Attend

In recognition of administrative professionals’ day, you have a great opportunity (1) to learn about ideas designed to help you do a better job and progress in your career, (2) network with other Federal administrative professionals, and (3) receive thanks for all your hard work.

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